FAQs

  • How many days needed to custom my cover?

Stitchingcover factory will need about 3 days to custom your cover since we do not have any stocks. All covers are highly customized based on your requests. Orders placed on weekends will be proceed on next business day. 

 

  • How long would it take to receive my parcel?

We have two delivery options.

Standard delivery is free and it would take about 15-25 working days, different countries are different.

Expedited takes about 5-7 working days, which need to charge extra fee.

 

  • How do I track my order?

When your order is shipped out, you will get an email notification where you can find the tracking number, and you can click "track your order" button to check where your parcel is, also you can click TRACK YOUR ORDER to input the tracking number and you will find the status. If you can't get the tracking info, please let us know, we will help you.

 

  • How do I know if this cover fits my steering wheel ?

Just ensure the steering wheel picture you uploaded is your own car, not an online one. We will manually check it and custom based on it. 

 

  • Do I need to remove the OEM leather to install the new cover?

Please do not remove the OEM cover. The size of our custom covers are produced based on the steering wheel with OEM leather. If removed, the steering wheel size will be changed and our cover will not fit.

 

  • How long does it take to sew a custom cover?

Usually it takes around 1-2 hours to install.

 

  • What's in the box?

The installation instruction. Installation tools: 1x needle, 1x adhesive tape, 1x tucking tool and 2x threads. 

 

  • What should I do if I want to change my order?

Please understand our product is highly customized. Every order customized based on every customer requests. If you want to change your order, please contact us within 24 hours. Otherwise it does not support changing after done. 

 

  • What's your return & refund policy?

If you are not completely satisfied with your purchase for any reasons, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 15 days of delivery. International shipping costs are paid by the customer. And tracking number must be provided.

Returning items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way; if you applied the double-sided adhesive tape on the cover, the return will be disapproved).

If you have any fitment problems, please take photos of flaw or defects to complete your request. We will refund you after receiving the package.

 

  • Warranty

Stitchingcover offers 24 months quality warranty. Customers can choose to get a resend or refund if encounter any quality problems.

 

  • Color Difference

The material and thread color maybe a little different from the image on our site, due to different monitors and shooting factors, chromatic aberration may exist. However, We can guarantee that this color difference is very small, even negligible, you can buy it with confidence.